REFUND POLICY

Thank you for choosing Hierify LLC! We are committed to providing you with high-quality running gear, and we are happy to support you if you are not satisfied with your purchase. Below is our refund policy, which details the conditions, procedures, and processing time for returns and exchanges.

1. Refund Policy Overview
   Refund Terms: All sales are non-refundable once confirmed, unless the product is defective or misdelivered.
   Exchange Terms: You can request an exchange within 30 days of receiving the item, provided it is unused and in its original packaging.
2. Return Conditions
   Products must be returned within 30 days of purchase.
   The item must be unused, unwashed, in its original condition and packaging, with all tags and accompanying items (such as instructions, accessories, etc.) intact.
3. Return Process
   If you meet the return conditions, please follow these steps:
   Contact Customer Service: Contact us by email or phone to request a return. Please provide your order number and the reason for the return.
   Obtain Return Authorization: Our customer service staff will provide you with return authorization and relevant return instructions.
   Packaging: Pack the returned item properly as required to ensure it is not damaged during shipping.
   Returning the Item: Return the item to the following return address: 1851 N GREEN VALLEY PKWY APT 2813, HENDERSON, NV 89074
   Retain Tracking Information: We recommend returning the item via a trackable mail method and retain the tracking information for future inquiries.
4. Processing Time
   We will process your request within 5-7 business days after receiving the returned item. If the return meets the requirements, we will refund the amount to the original payment method.
   Refund processing time may vary depending on the bank or payment platform and typically takes 5-10 business days to reach your account.
5. Exchange Policy
   If you wish to exchange an item, please follow the same return process. Upon receiving the returned item, we will arrange for the shipment of a new item according to your exchange request, and you will be responsible for any price differences or additional shipping costs.

Thank you for choosing Hierify LLC. We look forward to providing you with exceptional products and services to make every run even better!